Terms & Conditions

Terms and Conditions

Ordering

It is against the law to sell or supply wine to persons under 18 years of age in Northern Ireland.  Our acceptance of any order is based on the purchaser being at least 18 years old. Upon delivery, if our couriers are in doubt of the age of the recipient of an order they are required to request proof of age.  In the event that this is not satisfied they are not permitted to leave the wine.

We have no minimum purchase, however free delivery is dependant on meeting certain criteria depending on where you are ordering from. For more information click here.

All products on our website are offered subject to availability. We cannot guarantee the availability of products, however should a product not be available, we will contact you to offer a substitute product or similar solution to fulfill your order.

We reserve the right not to accept any order.

Pricing & Descriptions

All prices on our website are including VAT applicable in The UK.

Whilst we work hard to ensure the details and pricing on our website to be accurate, occasionally errors may appear. Please note, while we try to keep our product images fully up-to-date, the bottle in the image displayed for any wine may vary slightly from the one received due to a change in vintage or packaging design. The actual wine will always be as described however, including vintage.

If you have ordered a product that is erroneously described or priced, we will contact you prior to delivery to advise you of the correct details. You may choose to cancel your order if you are unhappy receiving the product with the correct description and price. We reserve the right to change prices at any time.

Delivery

We only deliver to the UK, Northern Ireland and the Republic of Ireland.

Details on this can be seen here.

Your order will normally arrive within 48 hours, however to allow for exceptional circumstances we extend a guarantee of delivery within 7 days. We may use an independent courier to deliver your order. They will contact you to arrange delivery. Failure to deliver your order within three days will result in your order being returned to us. We will then contact you to re-arrange delivery, or cancellation of the order. Failure to make delivery a second time will result in the cancellation of your order.

Gifts

If purchasing wine as a gift, the same criteria outlined in the Ordering section above apply to the receiver, in terms of age and the right of the courier to refuse to leave wine. The name and billing address of the purchaser will be included with the wine for the receiver, unless you specifically request for this information to be withheld.

Returns

Damaged product, or wine suffering from ‘cork taint’, will be replaced or refunded immediately. This will not affect your statutory rights. Should you be unhappy with any aspect of your order, we will collect all or part of your order for free and provide a full refund within seven days, provided the goods remain in a saleable condition. Goods received should be inspected immediately upon receipt to check for damaged or missing products. Failure to notify us of damaged or missing product within seven days of receiving the order may negate your right to free return and refund.

Complaints

If you are unhappy with any aspect of our service, products or website, please contact us by any method outlined below. Your complaint will be treated with the highest importance and sensitivity. You will be responded to within 48 hours and your complaint resolved within 72 hours.

Correspondence

This website is operated by Donard Wines Ltd, incorporated in Northern Ireland, company number 462257.

We can be contacted by post, email and telephone as detailed below.

Postal address

Donard Wines
22 Main Street
Newcastle
Co. Down
Northern Ireland

E-mail

shop@donardwines.com

Telephone

+44 28 4372 6489

These Terms and Conditions are governed by and construed in accordance with the laws of Northern Ireland.


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